“Comply or explain” process on the Guidelines on Complaints-Handling by Insurance Intermediaries

EIOPA has initiated the "comply or explain" process on the Guidelines
on complaints-handling by insurance intermediaries. The translations of
the Guidelines are available here (Link:
https://eiopa.europa.eu/publications/eiopa-guidelines/guidelines-on-complaints-handling-by-insurance-intermediaries/index.html
).

The Guidelines are subject to a comply-or-explain procedure whereby
competent authorities are expected to make every effort to comply with
them. During a 2-month period each competent authority will need to
confirm whether they comply or intend to comply with the Guidelines. In
the event that a competent authority does not comply or does not intend to
comply, it will need to inform EIOPA, stating its reasons. EIOPA will
publish the fact that a competent authority does not comply or does not
intend to comply with that guideline or recommendation. EIOPA may also
decide, on a case-by-case basis, to publish the reasons provided by the
competent authority for not complying with that guideline or
recommendation.





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