EIOPA has issued Guidelines on complaints-handling by insurance intermediaries

The European Insurance and Occupational Pensions Authority (EIOPA) has
issued today Guidelines on complaints-handling by insurance
intermediaries. The Guidelines set down guidance on appropriate internal
systems and control for complaints-handling, the provision of information
and procedures for responding to complaints. The Guidelines, which lay
down high-level principles for National Competent Authorities (NCAs), are
supplemented by a Report on best supervisory practices.


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