published today an initial Overview of Consumer Trends across the EU in
the insurance and occupational pensions sectors (Link:
https://eiopa.europa.eu/publications/reports/index.html ).
Collecting, analysing and reporting on European consumer trends is one of
the key tools EIOPA is using to promote transparency, simplicity and
fairness for consumers. This overview provides a summary, from a European
perspective, of key consumer trends.
During the course of its analysis, EIOPA identified three key trends:
(i) Consumer protection issues relating to Payment Protection Insurance
(or PPI);
(ii) An increased focus on Unit-Linked Life insurance products; and
(iii) An increased use of Comparison Websites by consumers.
The key aspects of these trends are explained, together with an outline of
the supervisory issues arising from those trends.
EIOPA's Chairman, Gabriel Bernardino commented: "Taking a "leading
role" in the area of consumer protection is vital for EIOPA. By
reporting on key consumer trends from a European perspective, we want to
improve transparency for all stakeholders whether consumers, industry or
supervisors. This initial Overview marks just the beginning of our
on-going monitoring. Where appropriate, we will take action in order to
promote safety and soundness of markets and convergence of regulatory and
supervisory practices."
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